Contact
If purchased at an airport duty free store
If you purchased at a duty free store in Japan (except Okinawa), please contact us using the inquiry form below.
If you purchased at a duty free store outside of Japan or at a general store, please contact the store directly.Contact form
After entering the required information in the form below, please press the "Submit" button.
Depending on the content of your inquiry, it may take some time to respond.
We may not be able to respond to emails containing suggestions or introductions.※When inquiring about a product, please be sure to include the store where you purchased the product (e.g. Narita Airport Terminal #), as well as the brand name and product name.
※If you have any enquiries regarding product defects, please keep the product and its container before contacting us so that we can investigate the matter accurately.
