About Us
We opened in 1989 as a service provider for the L'Oreal Group in the Japanese duty-free market. Since then, we have grown alongside the Japanese duty-free market and the L'Oreal Group brand. We optimize and materialize global brand strategies, and support sales operations at major international airports and downtown duty-free stores.
We are particularly focused on developing our beauty consultants and strive to exceed the needs of every customer by honing not only advanced product knowledge and customer service and sales skills but also the human skills to value communication with customers and to always provide an exceptional shopping experience.
We stay focused on creating added value by utilizing our experience, knowledge, and network. We do our best to contribute to the growth of Japan's travel retail and retail industries as a service provider for the L'Oreal Group and with various domestic and international business partners.
Our Mission
Enriching the “Journey” of each and every individual.
Our Vision
Accompanying each individual on their "Journey"
“Each and every individual” means our customers, our business partners, and each of our employees.
Journey means not only "the act of leaving one's place of residence to visit a foreign land,"
such as a vacation or business trip, but also the journey of our business partners to carry out their projects and the lives of our employees, and we strive to add value along the way.
Taking pride in and fulfilling
our responsibilities as a travel retailer
We take great care in preserving the special and precious moments of our customers’ journey.
To ensure that these irreplaceable moments transform into wonderful memories, we not only focus on smiles as expressions but also cherish the once-in-a-lifetime encounters with each customer.
With pride as a travel retailer, we extend our hospitality with heartfelt smiles that naturally arise from within."
Cultivating the human potential of each employee
We sell innovative and high-quality products while empathizing with the needs of our customers.
In order to meet and exceed the diverse and evolving needs of our customers, we go beyond possessing high levels of product knowledge and customer service skills.
Our team members, who come from diverse backgrounds and experiences,
each bring their unique personalities to the table,
providing a human-centered experience that complements these wonderful products.
Create a positive “Ki” (Spirit, Energy)
Good stores, regardless of the services or products they offer, are filled with positive 'Ki.',
which stands for spirit or energy. This positive 'Ki' is born from the spirit of service that staff members have towards customers, their love for the company, and their passion and pride in the products and services.
We aim to create a sales environment that overflows with this kind of 'Ki.'
The best hospitality starts with the happiness of our employees.
We believe that our employees (TMA family members) are a valuable asset that connects the brand with our customers.
They are in fact the only asset we truly possess.
Exceptional hospitality that exceeds customer expectations is born from the happiness of our employees.
The company constantly thinks about and acts on what it can do for its employees, while employees always think about and act on what they can do for customers. We aim to create a “chain of compassion and action”.
