About Us
TMA was founded in 1989 as an agent for the L'Oreal Group in the Japanese duty-free market. Since then, we have grown alongside the Japanese duty-free market and the L'Oreal Group brand. We optimize and materialize global brand strategies, and support sales operations at major international airports and downtown duty-free stores.
We are particularly focused on developing our beauty advisors and strive to exceed the expectations of every customer by possessing not only advanced product knowledge and customer service and sales skills but also the human skills to value communication with customers and to always provide an exceptional shopping experience.
Our aim is to creating added value by utilizing our experience, knowledge, and network. We do our best to contribute to the growth of Japan's travel retail market and retail industries as a service provider for the L'Oreal Group and with various domestic and international business partners.
Our Mission
Enriching the “Journey” of each and every individual.
Our Vision
Accompanying each individual on their "Journey"
“Each individual” means our customers, our business partners, and each of our employees.
Journey means not only "the act of leaving one's place of residence to visit a foreign land,"
such as a vacation or business trip, but also the journey of our business partners to carry out their projects and the lives of our employees, and we strive to add value along the way.
Taking pride in and fulfilling
our responsibilities as a travel retailer
We cherish being part of the special and meaningful moments in our customers’ journeys.
We want that irreplaceable time to turn into wonderful memories. We cherish every encounter with our customers, and with pride as travel retailers, we offer heartfelt hospitality with genuine smiles that come from within.
Cultivating the human potential of each employee
We sell innovative, high-quality L'Oreal brand products while empathizing with customer needs.
To meet the increasingly diverse needs of our customers, we offer more than just advanced product knowledge and customer service skills. Our diverse team―each member bringing unique experiences and cultural backgrounds―leverages their individuality to deliver heartfelt service alongside exceptional products, creating warm, human-centered experiences.
We strive to create a positive energy that resonates with everyone.
Create a positive “Ki” (Spirit, Energy)
A good store, regardless of the types of products or services it offers, is always filled with a sense of positive energy. This positive energy is born from the spirit of service that staff have toward customers, their love for the company, and the pride and attachment they feel toward the products and services. Our goal is to create sales spaces filled with this kind of uplifting energy.
The highest level of hospitality begins with the happiness of our employees.
We believe that our employees―the TMA family members―are a vital asset that connects our brand with our customers. In fact, they are the only true asset we have.
Exceptional hospitality that exceeds customer expectations is born from the well-being of our employees.
The company is committed to always thinking and acting on what it can do for its employees,
while employees continuously think and act on what they can do for our customers.
Through this, we aim to create a positive cycle of compassion and action.
